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Boulevard Kukulcan, km 16.5, Zona Hotelera Cancun 77500, Quintana Roo, Mexico  
Cancun, QR 77500
MEXICO

TripAdvisor Rating 4.5 of 5 stars

TripAdvisor Traveler Rating

21262 reviews
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The Reserve concept will include:

•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service 
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande 
• Minibar and Nespresso coffee system 
• 24 hours Room Service

Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.

The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.

Location: Cancun - Beach
  • The Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • The Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • The Hotel will temporarily close on June 1, 2025, for renovation, reopening April 1, 2026. The iconic resort will modernize its pyramids while preserving their architecture and lush surroundings. Upgrades include new dining concepts, a Family Concierge lounge, children’s entertainment areas, a water park, and revamped event spaces. Aiming to solidify its status as Cancún’s premier resort, the transformation emphasizes innovation, sustainability, and enchantment.
  • Because of renovation from June 1, 2025, to April 1, 2026, the guests with existing reservations can relocate to other Meliá Hotels, such as Meliá Casa Maya, Paradisus La Perla, or Paradisus Playa del Carmen, ensuring seamless quality and service.
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†

Junior Suite - Sunset View

Formerly (Junior Suite Lagoon view) Effective (06/11/2024). 

Bedding: 1 king-size bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 2 children, 5 total.

Junior Suite Ocean view

Bedding: 1 king bed or 2 Double beds . Bedding  Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 2 children, 5 total.

The Reserve Adults Only Junior Suite - Sunset View

Formerly (The Reserve Adults Only Junior Suite Lagoon View) Effective (06/11/2024). 

Formerly The Reserve Junior Suite Lagoon View
Bedding: 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 3 total.

The Reserve Adults Only Junior Suite Ocean View

Formerly The Reserve Junior Suite Ocean view
Bedding: 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 3 total.

THE RESERVE ADULTS ONLY SUITE - SUNSET VIEW

Bedding: King Bed. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 3 total.

THE RESERVE ADULTS ONLY SUITE - OCEAN VIEW

Formerly The Reserve Luxury Junior Suite Ocean View

Bedding: King bed .

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 3 total.

THE RESERVE ADULTS ONLY MASTER SUITE - SUNSET VIEW

THE RESERVE ADULTS ONLY MASTER SUITE - SUNSET VIEW

Bedding: King bed or 2 double bed & sofa. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 3 total.

The Reserve 1 Bedroom Deluxe Ocean View Suite

Formerly The Reserve One Bedroom Suite Ocean view

Bedding: 1 king bed or 2 double beds and a sofa bed. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits- 3 adults, 3 total.

PREMIUM SUITE - SUNSET VIEW

Bedding: 1 king bed. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 3 total.

PREMIUM MASTER SUITE - SUNSET VIEW

View: Lagoon view

Bedding: 1 king bed.
Bedding Requests are not guaranteed.  They are based on availability upon check-in.

Occupancy limits: 3 adults, 3 total.

PREMIUM TWO BEDROOM-MASTER SUITE

Formerly: Premium Two Bedroom Suite

View: Lagoon view.

Bedding: 1 king bed & 2 double beds.

Bedding Requests are not guaranteed.  They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children, 5 total. 

Premium Junior Suite

Bedding: 1 king bed & sofa bed.

Bedding Requests are not guaranteed.  They are based on availability upon check-in.

Occupancy limits: 3 adults, 3 total.

Junior Suite Grand Ocean View

Formerly (Luxury Junior Suite Ocean View) Effective (06/11/2024). 

Bedding: A king-size bed or two double beds & a sofa. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 3 adults, 2 child, 5 total.

The Reserve Governor Suite

Bedding: 1 King bed & sofa.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 3 total.

The Reserve Presidential Suite

Bedding: 1 King bed & sofa.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 3 total.

FAMILY CONCIERGE JUNIOR SUITE OCEAN VIEW

Formerly (Junior Suite Nikte - Ocean View ) Effective (06/11/2024). 

Bedding: 1 king bed. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 5 total.

FAMILY CONCIERGE MASTER SUITE - OCEAN VIEW

Bedding: 1 king bed. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 5 total.

PREMIUM JUNIOR SUITE SUNSET VIEW

Bedding: 1 king bed. 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 3 total.

Bana Restaurant

This contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.


Cuisine: Japanese fusion

  • Attire: Resort Casual

Blue Agave Bar

Agave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!


Blue Agave Restaurant

Tacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.

Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.

  • Attire: No Restrictions

Coco's Beach Club

Picture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.


Enso Restaurant

• Exclusive The Reserve restaurant
• Cuisine type: International 
• Schedule: Breakfast, lunch and dinner 
• Access: The Reserve guests, families and adults 
• Dress code: Resort casual 
• Opens daily

  • Cuisine: Asian
  • Meals: Breakfast, Dinner, Lunch
  • Attire: Resort casual

Food and Beverages Spots:

Nespresso Coffee Corner 


? Coffee and pastries to enjoy sweet moments Gelato Corner

? Artisanal ice-cream Food Truck 

? Snacks by the pool 


Fuego Restaurant

Experience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.


Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine


  • Attire: Resort Casual

Ginger Bar

A great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easy 
and perfectly situated to let you enjoy Cancun’s beautiful beaches and views.


Ginger Lounge

Guests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones and 
pastel colors.


La Palapa Bar

Exclusive for The Reserve guests. Adults only.


La Palapa Restaurant

International gourmet cuisine

This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.

Access: The Reserve guests only.

  • Attire: No Restrictions

Malva Food Bazaar

Open for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.

  • Meals: Breakfast, Dinner, Lunch
  • Attire: Resort Casual

Mole Restaurant

You have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.


Cuisine: Contemporary Mexican

  • Cuisine: Mexican
  • Attire: Resort casual

Red Lounge Bar

Guests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.


Adults only

  • Attire: Casual

Sal Steak Cave

A Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.
Cuisine type: À la carte Steak Cave
Adults only
With additional charge

  • Attire: Formal / Elegant

Sunset Grill

• Excellent option in front of the pool to taste healthy and traditional snacks. 
• Cuisine type: snacks 
• Schedule: lunch 
• Access: Paradisus, The Reserve guests 
• Opens daily

  • Attire: No restrictions

Swim Up Bar

In this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.


Toji Bar

Chai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.

  • Attire: Resort Casual

Vento Restaurant

The Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.

  • Cuisine: Mediterranean
  • Attire: Resort Casual

  • Children's program
    Baby Club: 1 to 4 years old
    Kids Club from 5 to 10 year old

  • Golf†
    Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
  • Gym
    The spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
    Gym is only for adults over 18 years old.

  • Pool
    The resort has 4 spectacular pools.
    1 Adult pool exclusively for The Reserve Guests.

  • Spa†
    The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
  • Teen programs†
    Life enriching activities for teenagers from 11 to 17 years old
  • Tennis court†
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† Fees may apply
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